Service Improvement Programme

January 11, 2019

Empowerment: A Way of Life

Programme Objectives Define the different ways that empowerment can benefit the customer, organisation and employees’ lives. Identify how to create a culture of empowerment. Explain why […]
January 11, 2019

Remember Me

Programme Objectives Build a brand around customer care. Provide a higher level of customer experience than your competitors. Master a skill that will get customers to […]