Open Enrollment

January 11, 2019

Moving Up: Take Charge of Your Career

Programme Objectives Master the art of being proactive in their daily life, and work to overcome their self-imposed limitations and fears. Focus on their dreams for […]
January 11, 2019

Client Relationship Management

Programme Objectives Understand the importance of client care in the business environment Building rapport and creating strong working relationships Communicating with your clients Develop effective questioning […]
January 11, 2019

Effective Communication Skills for Business Success

Programme Objectives Discover the impact that communication has in the workplace and business. Understand the principles of effective communication. Understand and practice active listening; Make an […]
January 11, 2019

Complaint Is A Gift: Handling the Irate Customer and Difficult Situations

Programme Objectives Define what a complaint is; Understand why Customers complain; Describe the components of an effective complaint handling process. Target Audience Managers and employees interfacing […]