Programme Objectives Master the art of being proactive in their daily life, and work to overcome their self-imposed limitations and fears. Focus on their dreams for […]
Programme Objectives Understand the importance of client care in the business environment Building rapport and creating strong working relationships Communicating with your clients Develop effective questioning […]
Programme Objectives Discover the impact that communication has in the workplace and business. Understand the principles of effective communication. Understand and practice active listening; Make an […]
Programme Objectives Define what a complaint is; Understand why Customers complain; Describe the components of an effective complaint handling process. Target Audience Managers and employees interfacing […]
