The Spirit Of Excellence: Patient Service & Customer Service

Programme Objectives

• Provide exceptional customer service for patients and their loved ones
• Build patient loyalty and positive word of mouth advertising.
• Improve attitude, morale and communication skills.
• Work effectively with other staff when dealing with patient concerns
• Support continuous quality improvement initiatives.

Target Audience

All Healthcare professionals and medical support staff

Duration

2 Days

Dates

April 10 -11
August 7-8

Fees per participant

N65,000.00