THE ATTITUDE OF EXCEPTIONAL CUSTOMER SERVICE

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March 19, 2019 9:00 am

SDS Training Complex

JB House, 40B Commercial Avenue (1st Floor Left), Sabo-Yaba, Lagos

08033246917

08033246917

Programme Objectives

  • Recognize the impact of attitude in our lives
  • acquire skills to develop an attitude of service
  • have a better understanding of customer service skills
  •  improve communications via telephone and emails
  • raise the level of performance and commitment
  • develop pride, professionalism, and team spirit

Target Audience

Frontline employees –

  • Receptionists,
  • Secretaries,
  • Customer Service Officers,
  • Bank Tellers, Funds Transfer
  • Officers, Personal Assistants,
  • Relationship Officers and all employees

Duration

2 Days

Dates

March 19-20
July 16-17

Fees per participant

N65,000.00