Loyal for Life: Service Recovery Programme

Programme Objectives

• Understand service recovery and the impact it has on a customer focused organisation;
• Empower themselves to quickly make rational decisions that can turn a customer problem into loyalty;
• Identify service recovery techniques needed to increase customer retention.

Target Audience

Managers and employees interfacing with customers

Duration

1 Day

Dates

June 27

Fees per participant

N45,000.00