Loyal for Life: Service Recovery Programme

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June 27, 2019 9:00 am

SDS Training Complex

JB House, 40B Commercial Avenue (1st Floor Left), Sabo-Yaba, Lagos

08033246917

08033246917

Programme Objectives

  • Understand service recovery and the impact it has on a customer focused organisation;
  • Empower themselves to quickly make rational decisions that can turn a customer problem into loyalty;
  • Identify service recovery techniques needed to increase customer retention.

Target Audience

Managers and employees interfacing with customers

Duration

1 Day

Dates

June 27

Fees per participant

N45,000.00