Empowerment: A Way of Life

Programme Objectives

• Define the different ways that empowerment can benefit the customer, organisation and employees’ lives.
• Identify how to create a culture of empowerment.
• Explain why empowerment has been so difficult to achieve.
• Describe the benefits of empowered staff.
• Demonstrate what empowerment should look like.

Target Audience

Managers and employees interfacing with customers

Duration

2 Days

Dates

TBA