Complaint Is A Gift: Handling the Irate Customer and Difficult Situations

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October 9, 2019 9:00 am

SDS Training Complex

JB House, 40B Commercial Avenue (1st Floor Left), Sabo-Yaba, Lagos

08033246917

08033246917

Programme Objectives

  • Define what a complaint is;
  • Understand why Customers complain;
  • Describe the components of an effective complaint handling process.

Target Audience

Managers and employees interfacing with customers

Duration

2 Days

Dates

Oct 9-10

Fees per participant

N65,000.00