Certified Customer Service Leader (in partnership with Service Quality Institute USA)

Programme Objectives

• Equip team leaders with the skills needed to establish purpose and direction.
• Build passion and commitment in team members.
• Increase teamwork and collaboration toward shared service goals.
• Learn techniques for continuous quality improvement in service delivery and teamwork.

Target Audience

• Leaders,
• managers,
• Service champions
• supervisors

Duration

3 Days

Dates

July 23-25

Fees per participant

$1,000.00