Programs – Skills Dynamic Services

What we can do for you?

We have a wide range of customer service & management consulting services and programs, catered and tailored to achieve and improve .

Customer Experience

Our methodology has led to a doubling of customer service indicators and to dramatic improvements in sales conversions within weeks.

Staff Engagement

We engage front line staff in defining what customer service should be like and uncover what they think gets in the way

Organisational Culture Change

Our approach delivers the critical behavioral changes that will deliver the most robust and sustainable culture for your organisation to deliver on your company vision.

Measuring service performance

We help our clients to develop measurement systems that track customer service and customer satisfaction.

Leadership Transformation

We utilize our bespoke coaching sessions that enable leaders to build critical self awareness and take ownership of the future to achieve seemingly impossible results..

Sustainable service improvement

We believe that service improvements must be sustainable and that there is always opportunity to make the customer experience even better

Perform better with us

Step 1

Our style of learning

Our programs are designed to be educative, stimulating and entertaining for the participants. They will be.presented through: lectures, role plays, film shows, case studies and individual/group exercises.

Step 2

Schedule your programme

SDS programs are conducted at your location, at your convenience, nationwide. Programmes are customized to your preferences and scheduled for groups of ten or more participants

Step 3

Program investment available on request

The investment is reasonable and predictable. It includes facilitation services, participant materials, facilitators travel and expenses. If you will supply the location and the participants, we will supply everything your team needs to gain maximum benefit from our learning.